Thank you for shopping at BeachesTCG, your go-to destination for TCG (Trading Card Game) supplies and accessories. We strive to provide you with the best products and shopping experience. If you are not entirely satisfied with your purchase, we’re here to help with our straightforward return policy.

1. Returns Eligibility:

• We accept returns for unopened and unused items only.
• Returns are applicable for items that were wrongly shipped or damaged during transit.
• If you accidentally ordered the wrong item and it remains unopened, we are happy to assist with the return.

2. Non-Returnable Items:

• We do not accept returns for items that have been opened, used, or are not in their original condition.
• Items sold as part of a bundle or promotional offer cannot be returned individually. The entire bundle must be returned.

3. Return Process:

• To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via email at info@beachestcg.com.au or through our website’s contact form.
• Please provide your order number, details of the item(s) you wish to return, and the reason for the return in your communication.
• Upon receiving your return request, our team will guide you through the necessary steps and provide you with a return authorization if your return meets the eligibility criteria.
• Ensure that the item(s) are securely packaged to prevent any damage during return shipping.

4. Refund Process:

• Once we receive the returned item(s), they will be inspected to ensure they meet our return eligibility criteria.
• If the return is approved, we will initiate a refund to your original payment method. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider’s processing time.

5. Shipping Costs:

• Customers are responsible for all shipping costs associated with returning the item(s), except in cases where the return is due to our error or a damaged product received.

6. Contact Us:

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. We are here to help and ensure that you have a positive experience with BeachestCG.